FAQ

How do I order & Pay?

Online: To make a purchase simply add your item(s) to the shopping basket. A pop up window will appear to confirm your selection, you can then go to your cart or continue shopping. You can also view your cart in the top right hand corner of our site.
We offer a secure on-line payment system accepting credit and debit card payments and paypal express checkout.
Phone: You can order by phone on 01258 473207 Monday - Saturday 10am-5pm
You will receive confirmation emails when your order is placed and dispatched.

How much is postage?

Standard UK Mainland - 2 to 5 working days  £5.95
Free UK Delivery On small items
please see delivery & returns for more details

 

Do you deliver overseas?

We can deliver overseas:
Non-Mainland UK Jersey, Guernsey, Isle Of Man - 2 to 5 working days  £9.95
International EU - 7 to 14 working days  £15
International Rest Of World - 7 to 14 working days £20
Overseas Postage depends on weight and size so we may contact you to take additional payment if required.
- for overseas deliveries the maximum weight on our site is 6kg.
 

How Long Will It Take For Bespoke Orders? 

If you are ordering a lampshade or a hand painted accessory please allow 7 - 21 days
For printed fabric orders please allow 7-14 days.

Where Is My Order?

We aim to dispatch orders within 5 days to Mainland UK
Please see Delivery & Returns for more details.

Can I Cancel Or Change My Order?

We hope you will be happy with your order, however we understand that you may wish to return or cancel an order. (Under the Distance Selling Consumer Contracts Regulations 2014) you must let us know within 14 working days of receiving your parcel. Please contact us on 01258 473207 or email us: megmortonhome@gmail.com
We are able to change your delivery address providing your order has not been dispatched.
If you wish to add an item to an order, simply order again through our website and we will refund the second shipping cost so long as the first order has not been dispatched.